Important Information

• A printed copy of this voucher display on laptop, tablet or phone must be presented at the time of check in.
• Check-in: Your room(s) will normally be available after 2pm.
• Taxes: All prices include service and VAT tax at the prevailing rate at the time a payment is made.
• You must contact “Company Name” immediately if any of the details are incorrect or incomplete. We will always endeavour to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within three days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied. The term 'Free upgrade when available' on your bookings refers to availability on the day of arrival and is at the discretion of the Management.
• We cannot be held responsible for cancelling your booking as a result of your failure to comply with any requirement of our Booking Terms & Conditions, and we cannot be held liable for any expenses, costs or losses incurred by you as a result of any change or cancellation.
• All additional or special requests are subject to availability and we cannot guarantee the provision for special requests. Any additional requests made should be prior to your arrival at the hotel, giving reasonable advance notice.

Cancellation & Date Change Rules

All reservations must be guaranteed with a credit card. In some instances full pre-payment may be required at the time of booking. The amount of payment required at the time of booking will be advised to you when making your booking. In all cases full payment will be due on departure from the hotel unless prior written agreement has been received by “Company Name”. Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks, items from the mini-bar and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved prior to your departure from the hotel.

You should notify us of any amendments to your confirmed booking by telephone or in writing as soon as possible. Amendments are subject to availability and those made within the cancellation period may be subject to cancellation charges.

In order to avoid cancellation and/or non-arrival charges, guests should observe the cancellation policy. Please check with the hotel at time of cancellation. Written confirmation of advance reservation cancellation is required at all times by email. When providing written cancellation confirmation guests are required to provide their full names (the names in which the reservation has been made). The email address to which written confirmation of reservation cancellation is to be directed is xxxxxx@xxxxxx.co.uk