Important Information

• A printed copy of this eticket or eticket display on laptop, tablet or phone must be presented at the time of check in.
• Checkin starts 2 hours before scheduled departure, and closes 60 minutes prior to the departure time. We recommend you report at the checkin counter at least 2 hours prior to departure time.
• It is mandatory to carry Government recognised photo identification (ID) along with your ETicket. This can include: Driving License, Passport, PAN Card, Voter ID Card or any other ID issued by the Government. For infant passengers, it is mandatory to carry the Date of Birth certificate.
• Get Flight Status on SMS by giving a missed call to 02080991011 or SMS(Normal SMS Charges Apply) @bookingsto02080991011 from the mobile number used for your booking

Cancellation & Date Change Rules

Q. How can I cancel my booking?

A. You can cancel your booking by logging on to the Customer Support section of our website. If you are cancelling or rescheduling your flight within 3 hours of its departure time, kindly contact the airline directly. Please note that the booking can only be cancelled till 2 hours before the departure of the flight. Customers who (have not cancelled their bookings) and fail to report in time shall be deemed as No Show by the airline.

*Please submit your request under special claims for Non Operational Flights, Flights delayed beyond a specified time, Unutilized No Show tickets, and tickets directly cancelled with the airline, by logging on to the Customer Support section of our website.

Q. How do I make date change in my booking?

If you want to make any amendments to your itinerary, please call our customer care team for assistance on the phone numbers given below. Please note that the airline rescheduling/cancellation fee, fare difference (if any) and a "Company Name" Service Fee is applicable for making changes to the itinerary.

Q. What are the charges to cancel my booking?

*Cancel your ticket online (Customer Support ) and avail discount of Rs.150/(per sector) on "Company Name" Service Fee (Rs.400/per sector).

** "Company Name" Date Change Service Fee of Rs. 250 per passenger.

The above cancellation and date change fees are applicable before departure and are per sector, per passenger. If making an amendment to your booking, then along with the airline and "Company Name" fees, you will also be required to pay a difference in fare, if applicable. Please note that multiple flight sectors booked on one PNR can only be cancelled together.

Q. When will I get my refund after cancelling my booking?

A. The refund will be initiated within 3 working days for online cancellations and 5 working days for cancellations done on the phone. It may take an additional 7 to 14 working days for the refund to reflect in your account, depending on your bank. You can track the status of your refund by logging on theCustomer Support section of our website.

B. For round trip bookings done on a single PNR, refunds for cancellation of only one side (onward or return) of your booking will be initiated after completion of the remaining journey.

Q. Can I change the name of the passenger travelling?

A. Your booking is non transferable and the name of a passenger cannot be changed. If you would like to change the name of a passenger, you will need to cancel the original booking and make a new booking for the desired passenger.

• Any refund claims arising due to cancellation or delay of flight by the Airline shall be subject to "Company Name" receiving the refund amount from the Airline. In the event Airline does not refund the amount to "Company Name", "Company Name" shall not be held liable for the same.

Baggage Allowance

Checkin Baggage

The above are free baggage allowances. Prepurchased.

Cabin Baggage

A. The Government of India regulations currently permit only one piece of cabin baggage per adult/child passenger on board. The weight of the cabin baggage should not exceed 7 kgs.

The above data is indicative and may change without notification. Kindly contact the airline directly for the latest information on baggage rules and allowances.